Account Information: Email address, name, company name, billing details. Collected when you register or subscribe.

Usage Metrics (Prometheus): Log10x products send anonymized Prometheus metrics to our management console including: event patterns (structural templates, no content), optional enrichments (geo country codes, HTTP status codes, severity levels, Kubernetes pod/namespace names), license verification, aggregate event counts and sizes. We never receive log message content, application data, or customer PII.

Website Analytics: When implemented, Google Analytics will track page views and session data with prior consent via cookie banner. You control whether analytics cookies are placed.

Authentication: Auth0 session cookies for login. These are strictly necessary cookies required for platform functionality.

Interactive Demo Chat: The AI demo chat on our website (such as the live demo on the homepage) records the messages you type and the assistant's replies, in order to operate and improve the demo. It runs against a public demo dataset, not your data — please do not enter sensitive, confidential, or personal information. These demo conversation logs are retained only for a short period.

All Products Run in Your Infrastructure: Unlike traditional SaaS platforms, Log10x products process your logs entirely within your environment. Your log content never leaves your infrastructure.

Edge Products (Edge Reporter, Edge Reducer, Edge Optimizer): Deploy as DaemonSets or sidecars in your Kubernetes cluster. Process logs locally in real-time. Send only Prometheus metrics to Log10x management console.

Cloud Products (Cloud Reporter, Retriever): Run in your cloud environment (your AWS/Azure/GCP account). Process data locally within your infrastructure. Send only aggregated metrics to Log10x monitoring.

What Log10x Receives: Only Prometheus metrics containing anonymized patterns, optional enrichments, and aggregate statistics. What Log10x Never Receives: Log message content, application data, customer PII, environment variables, secrets, or credentials.

Service Delivery: Process compilations, generate cost reports, stream archived data. Provide the core platform functionality.

Billing & Payment: Process payments via Stripe and AWS Marketplace. Send invoices and payment notifications.

Product Improvement: Analyze usage patterns to enhance features and performance. All analysis uses aggregated, anonymized data.

Support: Respond to inquiries, troubleshoot issues, provide technical assistance. Access customer data only with explicit permission.

Legal Compliance: Meet legal obligations, enforce terms, protect our rights and your security.

No Data Selling: We never sell, rent, or trade your information. Period.

Service Providers: Limited sharing with subprocessors necessary to operate the platform:
• Stripe - Payment processing
• AWS Marketplace - Alternative payment & billing
• AWS - Infrastructure hosting for management console (US regions)
• Auth0 - Authentication services
• Google Analytics - Website analytics with cookie consent (when implemented)

Legal Requirements: May disclose if required by law, subpoena, or to protect rights and safety.

Business Transfers: In event of merger/acquisition, data transfers only with equivalent privacy protections.

Account Data: Retained while your account is active and for 30 days after cancellation (for potential recovery).

Prometheus Metrics: Usage metrics retained for 90 days by default. Configurable retention periods available.

Log Content: Log10x does NOT receive or retain your log content. All log processing occurs in your infrastructure. We never have access to your observability data.

Backups: Deleted account data purged from backups within 60 days.

Your Rights: Request data export, deletion, or correction anytime via privacy@log10x.com. We respond within 30 days.

Current Service Area: Log10x currently provides Services to customers located in the United States and other non-EEA jurisdictions. We do not currently offer Services to residents of the European Economic Area (EEA), United Kingdom, or Switzerland.

If Located in EEA/UK/Switzerland: Please do not use our Services or provide personal information to us. We plan to expand European availability in the future. For inquiries about European service availability, contact legal@log10x.com.

Data Processing Location: All Log10x products process data in your infrastructure (your geographic location). Our management console operates in US-based AWS regions. Given our zero-egress architecture, your log data never leaves your environment regardless of where our management console operates.

California Residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the following rights:

Right to Know: Request categories and specific pieces of personal information we collect, use, disclose, or sell.

Right to Delete: Request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out: We do not sell personal information and have not done so in the past 12 months.

Right to Correct: Request correction of inaccurate personal information.

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Exercise Your Rights: Email privacy@log10x.com with subject "California Privacy Request." We respond within 45 days. For faster service, include your account email and specify which right you're exercising.

Policy Updates: We may update this privacy policy. Material changes announced 30 days in advance via email and website notice. Continued use constitutes acceptance.

Policy Version: Last updated December 15, 2024

Privacy Contact: privacy@log10x.com

General Contact: hello@log10x.com

Mailing Address: Log10x Inc., 190 Weston Rd Ste 1 Unit 1085, Weston, CT 06883

DPA/BAA Requests: Email legal@log10x.com with subject "DPA Request" or "BAA Request"